1. Who We Are

Samaj Sewa Foundation (SSF) is a non-profit humanitarian organisation founded and based in Pakistan, with its patron operating from Dubai, UAE. We work to promote education, women's empowerment, human rights, and minority dignity primarily in Southern Punjab and Sindh, Pakistan.

Our website is ssfp.org.pk. For all privacy matters, the responsible party is the SSF Executive Director, reachable at lalachamanlal1@gmail.com.

2. Information We Collect

We collect information only when it is necessary to serve our mission or respond to your enquiry. This may include:

We do not collect payment card details directly — any donations are processed through secure third-party payment providers.

3. How We Use Your Information

SSF uses personal information solely for the following purposes:

• To respond to your enquiries, questions, or support requests
• To process donations and send receipts or acknowledgements
• To send programme updates, newsletters, or impact reports — only if you have opted in
• To document and follow up on human rights cases submitted to us
• To improve our website and understand how visitors use it
• To comply with legal obligations under applicable Pakistani and UAE law

4. Sharing & Disclosure

SSF does not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Service providers: Trusted third parties who help us operate our website or process donations (e.g., email platforms, payment processors) — bound by confidentiality agreements
• Legal requirement: When required by law, court order, or government authority in Pakistan or the UAE
• Human rights referrals: With your explicit consent, we may share case details with the NCHR, relevant authorities, or partner organisations to seek redress
• Impact reporting: Anonymised, aggregated data may be shared with institutional partners such as FCDO, British Council, or NCHR — never identifying individuals without consent

5. Cookies & Website Data

Our website uses cookies — small text files stored on your device — to make the site function correctly and to understand visitor behaviour. We use:

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand which pages are visited and how long visitors stay. Data is anonymous.
• Preference cookies: Remember your language or display settings.

You can control cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to use the site.

6. Data Retention

We keep your data only as long as necessary:

• Contact enquiries — up to 2 years from last contact
• Donation records — 7 years, as required for financial accountability
• Human rights case files — retained as long as the case is active, then archived securely
• Newsletter subscriptions — until you unsubscribe
• Anonymous analytics data — up to 26 months

When data is no longer needed, it is deleted or anonymised securely.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Delete your data (subject to legal retention requirements)
• Withdraw consent for newsletter communications at any time
• Object to how we process your information
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at lalachamanlal1@gmail.com. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational steps to protect your information against unauthorised access, loss, or misuse. Our website uses HTTPS encryption. Access to personal data within SSF is limited to those who need it to carry out their responsibilities.

No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.

9. Children's Privacy

SSF's website is not directed at children under 13. We do not knowingly collect personal data from children. Where our programmes serve minors — such as coaching centres or library beneficiaries — data is collected with parental or guardian consent and treated with the highest level of care and confidentiality.

If you believe a child's data has been submitted without appropriate consent, please contact us immediately so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify active subscribers by email.

We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out: